Extended Stay America Suites - Memphis - Germantown West

The staff was very considerate and polite to me and my husband. They went above and beyond. After they saw I was struggling to walk to get into the facility the staff immediately ran to me and offered me and my husband assistance. Even after shift change they informed the oncoming staff members that I was here to recover from surgery. They kept check on us, gave my husband directions, and recommendations on where to go to get whatever we needed. They didn't hassle us at checkout because we suppose to have left on the 27th. After my husband told them I was still in excruciating pain and I couldn't get up they immediately told him not too worry we could keep the room and just do another reservation.

DeAndre and Deborah at the front desk are very much good at their jobs .. I’m always greeted with Good mornings and/or evenings .. they both make sure any needs or wants are taken care of. Miss Nikita (manager I believe) is a gem as well and shoutout out to Mr Williams (maintenance) as well I needed a quick fix in my room and there was no hesitation on fixing it. I do appreciate all they have done to make my stays comfortable and fitting

It was quiet and the staff was great From the GM and DeAndre and Receptionist that checked me in absolutely beautiful personality. Will absolutely be staying again..

Deborah she is one of a kind! she really takes the time out to become more than just a front desk clerk! she makes it feel like it’s home!

Staff very friendly and very kind, very well located (choice among 2 buses to go directly to the city center), great room, very clean, nice area.