Extended Stay America Suites - Memphis - Germantown West
Отзывы гостей
The staff was very considerate and polite to me and my husband. They went above and beyond. After they saw I was struggling to walk to get into the facility the staff immediately ran to me and offered me and my husband assistance. Even after shift change they informed the oncoming staff members that I was here to recover from surgery. They kept check on us, gave my husband directions, and recommendations on where to go to get whatever we needed. They didn't hassle us at checkout because we suppose to have left on the 27th. After my husband told them I was still in excruciating pain and I couldn't get up they immediately told him not too worry we could keep the room and just do another reservation.
C
ноябрь 2024 г.
The discount price for the room was reasonable. The staff was nice and welcoming.
Terry
апрель 2025 г.
DeAndre and Deborah at the front desk are very much good at their jobs .. I’m always greeted with Good mornings and/or evenings .. they both make sure any needs or wants are taken care of. Miss Nikita (manager I believe) is a gem as well and shoutout out to Mr Williams (maintenance) as well I needed a quick fix in my room and there was no hesitation on fixing it. I do appreciate all they have done to make my stays comfortable and fitting
Lakendria
март 2023 г.
Quiet,easy access,good location
Kelly
май 2024 г.
It was quiet and the staff was great From the GM and DeAndre and Receptionist that checked me in absolutely beautiful personality. Will absolutely be staying again..
Priscilla
август 2024 г.
I loved everything the employees the over all respect kind and courtesy everything is what I expected cleans rooms clean beds employees answered all my questions overall 10 out of 10
Kayla
март 2024 г.
Deborah she is one of a kind! she really takes the time out to become more than just a front desk clerk! she makes it feel like it’s home!
Danya
апрель 2023 г.
I have stayed at 5-star hotels all over the world - and I have to say that I have rarely experienced staff who were so gracious and accomodating - especially since the majority of the guests were anxious and upset that they had to check-in due to an ice storm which cut power to most of the city. They worked exceptionally hard to make sure everyone and their pets were well taken care of during this catastrophe!
Lisa
февраль 2022 г.
Staff very friendly and very kind, very well located (choice among 2 buses to go directly to the city center), great room, very clean, nice area.
Anonymous
октябрь 2023 г.
location was great. the original location was completely book. Front desk lady was very nice and directed us to a nearby property
Avelino
август 2022 г.
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